Frequently Asked Questions

Our pricing is project-based and customized to your scope, complexity, and timeline. There is no fixed public price list — we send a tailored proposal after a free consultation. This ensures you only pay for what you actually need.

We use Midtrans, Indonesia's leading payment gateway, which supports: bank transfers (BCA, Mandiri, BNI, BRI), credit/debit cards (Visa, Mastercard), and e-wallets (GoPay, OVO, Dana, ShopeePay). You will receive a secure payment link — no need to share sensitive data via chat.

Yes. We require a 50% down payment before starting work. This secures your project slot and covers initial planning and resource allocation. The remaining 50% is paid after you approve the final result.

Our standard payment structure is 50% DP upfront and 50% upon completion. For larger projects (above IDR 10 million), we may consider a custom payment schedule. Please discuss this during your consultation.

Returning clients automatically receive a personal loyalty voucher (15% off) after completing a project. We also run promotional offers from time to time — follow our WhatsApp for updates. Vouchers are applied at checkout via our payment system.

If work has not yet started after the DP payment, a full refund is possible. Once work has begun, the DP is non-refundable as it covers time and resources already allocated. If the final result does not match the agreed brief, we will revise at no extra cost before discussing any other resolution.

Timeline depends on the service and scope. As a rough guide: content writing (2–5 days), SEO setup (1–2 weeks), UI/UX design (1–3 weeks), web development (2–6 weeks), mobile app (4–12 weeks). Your specific timeline will be stated in the proposal.

You will receive a personal order tracking link via WhatsApp. The tracking page shows the current stage, progress percentage, and key milestones. You will also receive WhatsApp notifications at key moments: when work starts, when review is ready, and when the project is completed.

Rush orders are possible depending on our current workload. A rush fee may apply for significantly compressed timelines. Discuss your deadline during consultation and we will confirm whether it is feasible.

Our team will respond within 1 business day (Mon–Fri, 09:00–17:00 WIB). You will be asked a few clarifying questions about your project, then scheduled for a free consultation call or chat. After consultation, we send your proposal within 1–2 business days.

The number of included revisions depends on the service and package tier, and is stated clearly in your proposal. Typically: content writing (2 rounds), design (2–3 rounds), web development (2 rounds). Additional revisions beyond this limit are available at an agreed extra cost.

A revision is a change to existing work based on the original brief — adjusting wording, colors, layout, or fixing errors. A new scope is a request for features, pages, or content that were not part of the original brief. New scope items are quoted separately.

Post-completion changes are considered a new project or a separate maintenance request. We offer post-delivery support packages for ongoing changes. Contact us to discuss the best arrangement for your situation.

If the work clearly deviates from the agreed and signed brief, we will revise it at no extra charge — this is not counted against your revision limit. We take the brief seriously and stand behind our work. Please flag any issues during the review period.

All deliverables are uploaded to a shared Google Drive folder. You will receive the link after completing the final payment. The folder remains accessible for 90 days — we strongly recommend downloading everything within that period.

File formats depend on the service: design files (Figma source, PDF, PNG, SVG), content (DOCX, PDF, Google Docs), web projects (source code on GitHub or ZIP), data files (CSV, XLSX). Specific formats are confirmed in your proposal.

Full intellectual property rights transfer to you upon completion of final payment. This includes all source files, designs, code, and content produced specifically for your project. We retain no commercial rights over delivered work.

You have 7 calendar days from when you receive the review notification to provide feedback. This gives you adequate time to evaluate the work thoroughly and coordinate with your team.

If no feedback is received within 7 days, the project is automatically approved and moved to the final payment stage. This policy keeps projects on schedule. If you need more time, let us know before the deadline and we will accommodate reasonable requests.

First, submit detailed feedback during the review period — we will revise accordingly within your included revision limit. If you remain unsatisfied after revisions, we will discuss a resolution together. Our goal is for you to be proud of the result.

Yes. PT Widigital Tri Buana is a legally registered Indonesian company (Perseroan Terbatas). We are based at Satrio Tower Lt. 6, Jl. Prof. Dr. Satrio Kav.C4, Kuningan Timur, Jakarta Selatan 12950. We can provide company registration documents upon request for formal procurement processes.

Yes — visit our Portfolio page for selected case studies and project highlights. For more specific examples relevant to your industry or service type, ask during your consultation and we will share relevant work samples.

Yes. We are happy to sign a Non-Disclosure Agreement (NDA) before any sensitive project details are shared. Send us your NDA template or request our standard template during the consultation phase.

Scope changes are handled through a formal change request. We document the new requirements, estimate the additional cost and time, and issue a change order for your approval before proceeding. Nothing is added to the scope without your explicit agreement.

All project information shared with us is treated as confidential. We do not share client data, project details, or business information with third parties. Internal access is limited to team members directly working on your project. An NDA provides additional legal protection if needed.

Yes. We can deploy to your existing hosting provider, domain, or cloud infrastructure. We work with cPanel, VPS, AWS, Google Cloud, Vercel, Cloudflare, and more. Access credentials are handled securely and returned or revoked after project completion.

Standard projects include a 7-day post-delivery support period for bug fixes related to our work. For ongoing support, maintenance packages are available on a monthly retainer. Ask about our maintenance plans during your consultation.

Yes — all websites we build are fully responsive and tested across mobile, tablet, and desktop devices. Mobile-first design is our standard approach, as the majority of Indonesian web traffic comes from mobile devices.

Our stack varies by project needs. Common choices: web (Next.js, Astro, React, WordPress, Tailwind CSS), mobile (React Native, Flutter), backend (Node.js, Python, Hono), database (PostgreSQL, SQLite/D1, MongoDB), AI (OpenAI, Gemini, LangChain), IoT (Arduino, Raspberry Pi, MQTT). We recommend the best fit for your specific project.

We use an AI assistant on WhatsApp to handle initial inquiries instantly — 24/7, even outside office hours. The bot can answer common questions about our services, pricing, and process. For detailed discussions, you will be connected directly to our human team during business hours.

Our team is available Monday to Friday, 09:00 – 17:00 WIB (Western Indonesia Time / UTC+7). WhatsApp messages outside these hours will receive an AI response immediately, and a human reply on the next business day.

Yes. We offer consultation calls via WhatsApp Call, Google Meet, or Zoom. Meeting links are arranged after the initial inquiry. Most consultations take 30–60 minutes.

We communicate primarily in Bahasa Indonesia and English. Both are supported throughout the project — proposals, briefs, status updates, and deliverables can be in either language based on your preference.